Here's an "old-school" rendition of a framework that shows how the customer value of a web-based business (a venture built around one main offering) evolves under the pressure of innovation and commoditization, respectively. Feel free to use the image as wallpaper or poster. (Also available, PDF version here and TIFF version here.)
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Posted by: Jeniffer30sj | January 22, 2010 at 06:40 PM